
FAQ
Common questions, answered.
If your question isn't here, message us on Messenger. We answer personally. Bookings and payments are done on the website.
I see two villa names. What's the difference between Villa D'Eliz and Villa Victoria?
Villa D'Eliz is the name of the family-owned farm estate in Sirawan, Toril, Davao City. There are two separate, private villas on the same property: Villa D'Eliz Main (the larger villa, 15 guests included and up to 30 overnight, with the bigger pool, air-conditioned KTV + dining, and the garden bed) and Villa Victoria (the second villa across the fence, 10 guests included and up to 16 overnight, with its own indoor kitchen, an air-conditioned living room with a Smart TV + KTV, and a mini-pool). You can book one, the other, or both combined (25 guests included, up to 30 overnight). All bookings go through the same booking page and the same host family, so Villa Victoria is on the Villa D'Eliz website too.
What's your refund policy?
The 50% downpayment is non-refundable on cancellation. Rebooking is allowed once with at least 10 days notice before check-in. Less than 10 days notice or a no-show forfeits the downpayment. If we have to cancel due to typhoon, government order, or property issues on our side, you get a full refund or a free rebooking (your choice). See the full breakdown on the House Rules page.
Can I move my booking to a different date?
Yes, one rebooking is allowed with at least 10 days notice before your original check-in. Beyond one rebooking, the downpayment is forfeited.
How does booking actually work?
Request your dates on the booking form: (1) pick your villa or package, an open date and your guests, (2) read the house rules and confirm, and your date is held for 24 hours, (3) pay the 50% down payment to our BDO, BPI or GCash account (the details and QR codes are on your request page and in your email), (4) upload your receipt on the request page, choose which of our accounts you sent it to and type the reference number; the upload holds your date for 12 hours while the owner checks it, (5) the owner confirms and we email your confirmation with the house rules and directions, and your date is locked. If no receipt is uploaded within 24 hours, the date is released.
Where do I pay the downpayment?
To one of the owner's accounts, all under Christy Joy Olediana: BDO, BPI or GCash (GCash payments must come from GCash). The account details and QR codes are on your private request page and in the email we send as soon as you submit your request. They are not listed on the public pages of this website. After paying, upload your receipt on the request page, choose which account you sent it to and type the reference number. If the upload fails, enter the account and reference on the same page; that is recorded but does not hold your date. The 50% down payment is non-refundable on cancellation.
What does the 12-hour hold mean?
Your request holds the date for 24 hours. When you upload your receipt (with the account and reference number), the date is held for 12 hours while the owner checks that the payment arrived. A typed reference with no photo is recorded but does not extend the hold. Once the owner confirms, your date is locked.
Can I book more than one night or a same-day stay online?
The website takes 1 to 7 nights per request, starting from tomorrow. For more than 7 nights or a same-day stay, please message us on Messenger.
Will I get emails, and what is my request page?
Yes. Right after you submit, we email your reference code, the payment instructions and a private link to your request page. The page shows your status, the price breakdown, the payment accounts and QR codes, and where to upload your receipt. When the owner confirms, you get a confirmation email with the house rules and directions.
Can I check in earlier than 2 PM?
Standard check-in is 2 PM. The earliest we can sometimes accommodate is 1:30 PM if the previous guests checked out early and cleaning is finished. Please ask in advance; we can't guarantee it.
What about check-out?
Check-out is 12 NN sharp. Staff start cleaning at noon to prepare for the next guests, so we can't extend.
Can I book just one villa, not the whole property?
Yes. Book Villa D'Eliz Main (15 guests included, up to 30 overnight) or Villa Victoria (10 included, up to 16 overnight) separately, or take both combined with 25 guests included in the base rate (up to 30 overnight). Extra guests are charged separately, with a maximum of 30 overnight across the property including children. Each villa is private to your group on your date: no other guests share the villa you book (one group per villa per date).
How many people can stay overnight?
The property has a maximum of 30 overnight guests overall, including children of every age. Main includes 15 guests in the base rate, Victoria includes 10, and Combined includes 25. Main allows extra guests up to 30 overnight (bedding for 15); Victoria allows up to 6 extra guests with bedding (16 total); Combined extra guests must stay within 30. Guests above 30 are daytime only and must leave by 10 PM. Total capacity is 50 if you have both overnight and daytime guests.
What is the big-group promo?
The big-group promo is an exclusive overnight for the Main villa: up to 30 guests, with bedding for 15 and 2 air-conditioned bedrooms. It is ₱12,500 per night, and ₱13,000 per night for December nights.
What are the day-tour rules? (And what does the ₱100/head mean exactly?)
Extra head, overnight (no bedding): ₱250. Extra head, day tour (leaves by 10 PM): ₱100. These are add-ons to an overnight booking. The ₱250 overnight rate is for Villa D'Eliz Main; Villa Victoria and Combined bookings are ₱350/head with bedding (up to 6 extra guests, subject to the overall maximum of 30 overnight including children). See the rate card on the Rates page. For renting the whole property for the day with NO overnight stay, see the Exclusive Day Tour package on the Rates page (₱10,500 up to 35 pax, ₱13,000 up to 50 pax). All day-tour guests must leave by 10 PM (Davao City quiet-hours ordinance).
Are children free?
Yes. Children 0 to 5 years old stay free (no bedding included). They count toward total group size for capacity planning, but not for the per-pax rate. From 6 years old onward, kids count as a regular pax for both capacity and pricing.
Can I bring my own food and drinks?
Yes, no corkage. Bring food, drinks, and eating utensils for groups larger than 15 (we provide utensils for 15 at Villa Main).
Can I cook at the villa?
Yes. Villa D'Eliz Main has an open kitchen with utensils for 15 pax. Villa Victoria has an enclosed indoor kitchen. A ₱300 LPG fee applies if you cook on-site.
Are the kitchens the same in both villas?
No. Villa D'Eliz Main has an OPEN kitchen with utensils for 15 pax, visible from the gazebo and dining area. Villa Victoria has an ENCLOSED indoor kitchen: a separate room with white cabinets, suited for smaller groups.
Can I add the glamping tent?
Yes, but only with Villa D'Eliz Main or Combined (Main + Victoria) bookings. The glamping tent is a Main villa amenity and is NOT available with Victoria-only stays. ₱1,000 for 3 pax with complete bedding and an electric fan. Please request it in advance so we have it set up by the time you check in.
Is the glamping tent available with Villa Victoria?
No. The glamping tent is set up only on the Villa D'Eliz Main grounds. If you book Victoria-only, the tent isn't part of your stay. If you want it, book either Villa D'Eliz Main or the Combined (both villas) option.
Are there add-on services like a shuttle or food package?
Yes. Shuttle service: ₱3,000 round-trip from Davao downtown or ₱1,500 from Gaisano Mall Toril (Suzuki Carry, non-aircon, 14 pax max). Food packages range from ₱9,500 (20 pax) to ₱17,800 (50 pax), buffet style. There's also an all-in Basic Party Package (Villa D'Eliz Main only) from ₱26,500. See the Rates page → Add-ons section for the full list.
Is there parking on the property?
4 cars fit inside the villa. Any extras park outside on the road. If you expect a lot of vehicles, please coordinate carpooling with your group.
What if it rains?
Both villas are fully indoor with air conditioning and dining, and both have KTV/videoke (until 10 PM, Davao City ordinance). Villa Victoria also has an air-conditioned living room with a Smart TV and Netflix. The pool and gazebo are outdoor, but the indoor spaces handle a rainy weekend comfortably.
What about noise after 10 PM?
Strictly enforced quiet hours from 10 PM (Davao City ordinance). No videoke, no loud music, no parties after 10. Big speakers, sound systems and bands are not allowed at any time. Indoor socializing including drinking is fine; just keep voices low and no shouting outdoors.
Can I bring my own decoration or outside catering?
Yes, please inform management in advance. NO double-sided tape and NO poppers (they leave permanent marks). Electric items you bring add an additional charge. All decoration and trash must be cleaned up before 12 NN check-out.
Do you accommodate pets?
Yes, up to 2 pets per booking, subject to our Pet Policy. Pets must be toilet-trained or wear a diaper (if a pet pees on a mattress, the booking party replaces the mattress with a new one), must never be left unattended in the room, must be cleaned up after, and are not allowed in the pool. The guest is fully liable for their pets' welfare and behavior. If a pet bites or scratches our staff, the guest covers all medical costs (rabies vaccine and tetanus toxoid) regardless of vaccination status. Mention your pet in the notes of your booking request; the owner approves pets with the booking.
Is there a generator if the power goes out?
Yes. Villa D'Eliz has a backup generator that kicks in during power outages, so the property keeps running if a brownout happens during your stay. Brownouts aren't common in our area, but the generator gives peace of mind during typhoons or grid issues.
Still have a question?
Ready to book? Pick an open date on the booking page. For anything the site does not answer, send us a note on Messenger.
